Support Policy

Updated 2 October 2026.

Contact support

Email support@realix-erc.com for technical assistance, or info@realix-erc.com for orders, billing, cancellation or complaints. Support is provided on a best-effort basis during business hours in the Central European time zone. No response-time or uptime guarantee applies unless separately agreed.

Report a problem

Include the product and version, a description of what happened and any relevant order reference. Share screenshots or logs only after checking them for passwords, tokens and personal or confidential information. The Knowledge Base provides setup and troubleshooting guides.

Hardware and returns

Contact us for return instructions and a warranty assessment. See the Hardware Terms and Warranty. Return authorisation helps organise the process and does not limit statutory consumer rights. Consumer withdrawal information and the optional model form are available on the withdrawal page.

Complaints

Send your complaint and relevant reference to info@realix-erc.com. This support policy does not limit legal remedies or mandatory consumer rights. The Terms of Service apply.