TOS

Terms of Service (TOS)

Effective Date: 22/04/2025

1. Agreement to Terms

These Terms of Service (“Terms”) are a legal agreement between you (either an individual or an entity) and Realix V.O.F. (“Company”, “we”, “us”) governing your access to and use of the Realix ERC software and hardware platform (“Product”, “Service”). By installing, using, or accessing any part of the Product, you agree to be bound by these Terms. If you do not agree to these Terms, do not use or access the Product.

2. License and Access

We grant you a limited, non-exclusive, non-transferable, subscription-based right to access and use the Product solely for the operation of a single escape room, during the active subscription period. Additional licenses must be obtained for each escape room location.

3. Restrictions

You agree not to:

  • Modify, reverse engineer, decompile, or disassemble any part of the Product.
  • Copy, distribute, resell, or sublicense the Product unless explicitly permitted.
  • Use the Product in violation of any applicable laws or regulations.
  • Circumvent or attempt to bypass our license or subscription verification process.
  • Use the Product without a valid subscription.
  • Operate the Product in more than one escape room per license.

4. Intellectual Property

All intellectual property rights in the Product remain the sole property of Realix V.O.F. These Terms grant no ownership rights or title to you.

5. Warranty Disclaimer

The Product is provided “as is”, without any warranties, express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement. You acknowledge that the software and hardware may contain bugs or errors and that use of the Product is at your own risk.

6. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities.
  • Our total liability will not exceed the amount paid by you for the Product during the current subscription period.
  • You assume full responsibility for any consequences of using the Product, including customer dissatisfaction or physical injuries caused by improper usage.

7. Indemnification

You agree to indemnify and hold harmless Realix V.O.F. from any claims, losses, or liabilities arising out of your use of the Product, your violation of these Terms, or your infringement of any third-party rights.

8. Termination

We may suspend or terminate your access to the Product at any time if you violate these Terms. Your right to use the Product automatically ends at the expiration of your subscription unless renewed. Upon termination, you must immediately stop using the Product.

9. Governing Law

These Terms are governed by the laws of The Netherlands. Any disputes will be resolved exclusively in the courts located in The Netherlands.

10. Refund Policy

All purchases of licenses are final. Due to the nature of our service (non-tangible, digital, and electronically delivered), no refunds or exchanges will be issued once a license has been provided and the Product accessed or downloaded. By purchasing, you agree to this no-refund policy.

11. Entire Agreement

These Terms constitute the entire agreement between you and Realix V.O.F. regarding your use of the Product and supersede any prior agreements or understandings.