EULA

Effective Date: 02 October 2025

1) Parties & scope

This EULA is between Realix V.O.F. and Customer and governs installation/use of Realix ERC Server, ERC Designer, ERC GameHost and ERC MediaBox (together the “Software”).

Commercial/consumer terms (fees, renewals, warranties/liability) are in the Terms of Service.

2) License grant — one room per license

Subject to an active subscription and compliance with this EULA and the TOS, Realix grants you a limited, non-exclusive, non-transferable license to install and run one ERC Server instance controlling one escape room per license. A separate license is required for each additional room/server.

3) Activation, certificates & offline operation

  • Without valid subscription, the Server runs in Demo Mode.
  • Activate using an activation key via ERC Designer connected to the target ERC Server.
  • On activation, the Server receives a time-limited certificate (typically 14 days).
  • When online and your subscription is active, the certificate auto-extends.
  • If the certificate expires, the Server switches to Demo Mode until refreshed.

4) Hardware fingerprint & transfers

Each license is bound to a hardware fingerprint of the activated Server.

  • Re-using a previously activated Server may require Realix support intervention to prevent abuse and maintain license integrity.
  • You may transfer a license to a different Server.

5) Demo Mode (unlicensed or expired license)

Without a valid subscription or certificate, the ERC Server operates in Demo Mode:

  • All connected applications (Designer, GameHost, MediaBox) remain functional, but
  • Any game that is started on the Server automatically stops after 10 minutes.
  • When a game stops, all functions are reset and the Server immediately returns to the stopped state.
  • Important: “Starting a game” means preparing the room for play (activating puzzles, outputs, and timers). This is not the same as the player countdown start.

Demo Mode is intended solely for evaluation and testing. It must not be used for running commercial escape room sessions.

6) Output format restrictions

Output files generated by ERC Designer are in a proprietary format owned by Realix.

  • They may not be reverse-engineered, converted, or used with third-party software.
  • Such files may be used only with Realix software.

7) Prohibited actions

Do not bypass activation/certificate checks, share keys, run more than one room per license, or reverse-engineer beyond what mandatory law permits.

8) Updates & third-party components

Realix may provide updates/patches. The Software may include third-party/open-source components under their licenses (see documentation).

9) Telemetry limited to license verification

The Software may transmit minimal data needed for license verification, including:

  • Hashed hardware fingerprint
  • License key
  • Certificate timestamps
  • Product/version

No customer game content or puzzle logic is transmitted. See our Privacy Policy for details.

10) Ownership

The Software is licensed, not sold. Realix retains all rights not expressly granted.

11) No warranties; liability (global)

The Software is provided “AS IS” and “AS AVAILABLE.”

  • Business use control: If the Software is used in connection with a trade, business, craft, or profession, the Business Customer terms in the TOS apply to that use, regardless of who purchased the license.
  • All disclaimers and limitations in the Terms of Service apply to this EULA, subject to non-excludable consumer rights in your jurisdiction.

12) Termination

This EULA terminates automatically if the subscription lapses or upon material breach. On termination/expiry, the Software operates in Demo Mode until reactivated.

13) Governing law; precedence

Governing law, venue, and consumer protections are as set out in the Terms of Service.

If there is a conflict:

  • This EULA controls license scope, activation, and Demo Mode.
  • The TOS controls commercial and consumer terms and liability.